Motivate MD Portal

Public legal documents

Opt in to text messages: the public opt-in form is at portal.motivatemd.com/legal/messaging/opt-in. Opting in is optional and is never required to create an account, purchase, or use any Motivate MD service.
Related policies: Privacy Policy · Terms of Service · Data Policy

1. About this messaging program

Motivate MD sends account-notification text messages (SMS) to members of the Motivate MD Portal who have opted in. These are transactional, account-related alerts — for example, updates about a request or draft, scheduling reminders, and other notifications the member has enabled. The program also includes two one-time enrollment messages: a verification code sent to confirm the member’s phone number during opt-in, and an opt-in confirmation message. This is not a marketing or promotional messaging program.

Texting is entirely optional. Members choose it as an additional delivery channel for notifications they already receive in the Portal and by email; it never replaces or is required for access to any service.

2. How members opt in

Text messaging is a standalone, optional program. Consent is never bundled into account creation, checkout, or the Terms of Service, and nothing on the opt-in form is gated on consenting: the form asks “Do you want text notifications?” with an explicit “No — don’t text me” option pre-selected, and submitting with “No” selected records a decline and sends nothing. There are two ways to opt in, and both require the member to actively select consent themselves and then verify their number with a one-time code. The first is the public opt-in form at /legal/messaging/opt-in, which needs no login. The second is inside the member’s authenticated Motivate MD Portal account, on the Settings → Notifications page. The steps are the same either way:

  • The member opens the public opt-in form, or signs in and opens Settings → Notifications.
  • The member enters their own mobile phone number and actively selects “Yes”on the consent choice, agreeing to the full consent statement (which names the message types, discloses the one-time verification code, and states frequency, rates, and STOP/HELP instructions). “Yes” is never pre-selected — the default answer is “No — don’t text me.” The consent control also states that texting is optional and links to our Privacy Policy, Terms of Service, and these SMS Messaging Terms.
  • Declining is a first-class outcome.On the public form the mobile number and email are optional and “No” is the pre-selected answer: the submit button reads “Submit without opting in” and is enabled the whole time, and submitting with “No” selected confirms that no texts will be sent. No product, purchase, or account function is withheld from anyone who declines.
  • Motivate MD sends a one-time verification code to that number. The member enters the code to confirm the number belongs to them.
  • Once verified, Motivate MD sends a one-time opt-in confirmation text. The member can fine-tune which notification topics text them, and can remove the number at any time.

No text messages are ever sent to a number until the member has selected “Yes” themselves and completed the verification step above.

The public Motivate MD opt-in form at portal.motivatemd.com/legal/messaging/opt-in as first loaded, with no login. A banner reads: Opting in is entirely optional. The email and mobile number fields are labelled 'only needed if you opt in' and are empty. A choice titled 'Do you want text notifications? Either answer is fine.' shows two options: 'No — don't text me', which is pre-selected, and 'Yes' followed by the full consent statement naming the message types (appointment and advising call reminders, application material updates, deadline reminders, account status updates, work-assignment notifications), discloses that a one-time phone verification code will first be texted to confirm ownership, and states message frequency, message and data rates, and STOP/HELP instructions. Links to the Privacy Policy, Terms of Service, and SMS Messaging Terms appear with the choice. The submit button is fully enabled and reads 'Submit without opting in'.
The public opt-in form as first loaded. The explicit skip option — “No — don’t text me” — is pre-selected, “Yes” is never pre-selected, the phone and email fields are optional, and the submit button is enabled the entire time — reading “Submit without opting in” until the member chooses to consent.
The same public opt-in form after being submitted with 'No — don't text me' still selected. The submission succeeded and a notice reads: You submitted without opting in. No text messages will be sent to you and nothing about your account has changed. If you'd like text notifications later, choose Yes and submit again. The No option remains selected and the form remains available.
Declining is a valid, successful submission. Submitting with “No” selected — and with no phone number entered — is accepted, confirms that nothing will be sent, and changes nothing about the account. Consent gates the texting, never the form or any Motivate MD service.
The same public opt-in form with the member's own account email and mobile number typed in and the 'Yes' consent option now actively selected by the member. The submit button now reads 'Send verification code'. The Privacy Policy, Terms of Service, and SMS Messaging Terms links remain visible with the consent choice, and the earlier 'You submitted without opting in' notice is still shown above, since the member declined first and chose to opt in afterwards.
Only after the member enters their own mobile number and actively selects “Yes” does the button become “Send verification code” and a one-time code go out to verify the number. The capture above was taken after the declined submission, showing that a member who declines can still opt in later.

4. Sample messages

Examples of the messages a member may receive:

  • Verification code: “Motivate MD: Your verification code is 123456. It expires in 10 minutes.”
  • Opt-in confirmation: “Motivate MD: You are now opted in to receive account notifications and alerts. Message frequency varies. Message and data rates may apply. Reply HELP for help, reply STOP to opt out.”
  • Account notification: “Motivate MD: There’s an update on your request. Sign in to your Portal to view it. Reply STOP to opt out.”

5. Message frequency and rates

Message frequency varies and depends on the member’s own account activity and the notification topics they have enabled. Message and data rates may apply according to the member’s mobile carrier and plan. Motivate MD does not charge a fee for the messages themselves.

6. Getting help and opting out

Members can reply HELP to any message for help, or contact us at support@motivatemd.com.

Members can reply STOP to any message at any time to opt out and stop all texts to that number. Carrier rules require the member to re-opt-in from their own phone (by texting START) or by re-adding the number in Settings → Notifications before texting can resume.

7. Privacy and mobile data sharing

Mobile phone numbers and SMS opt-in information are used only to deliver the account notifications the member has enabled. We do not sell or share mobile opt-in information or phone numbers with third parties or affiliates for their marketing or promotional purposes. Information is shared only with the messaging providers that operate this texting service on Motivate MD’s behalf, and only as needed to deliver these messages.

For full details, see our Privacy Policy and Data Policy.

8. Contact

Questions about this messaging program may be sent to support@motivatemd.com.